Can I have packing material delivered to me in advance?
Yes you can! Once you confirm your move with us with payment, we will happily deliver some materials & boxes so you can pack any personal items you wish to do yourself.
Can you dismantle beds & cupboards?
Absolutely! Our highly skilled team will dismantle and reassemble all large furniture items.
Do you reconnect lights, put up shelves and curtains?
We’ve partnered up with Hitches & Glitches, who provide our customers with licensed electricians, plumbers and handymen at specially discounted rates.
What happens if you damage my stuff?
In the unlikely event that we damage something, Easytruck offers an OPTIONAL individual item compensation we call ‘EasyCover’.
It’s not insurance, it’s our damage repair or replacement guarantee. Upon selecting on your contract and paying for EasyCover prior to your move, Lucy Movers will compensate the customer for damages occurring due to negligence on the part of the company or any of its employees up to a maximum of AED3,000 total towards the cost of the repair or replacement of the damaged item(s).
What time do you start a move?
Our team is always on time. We arrive at 8am sharp and generally have the first truck loaded by 10am. We move fast!
Do you have covered trucks?
Yes, covered trucks are essential in this hot environment to protect your items from head damage. Our trucks are covered and insulated with marine plywood.
Is Easytruck's Mobile Storage more expensive than traditional self storage solutions?
The exact opposite! Mobile Storage is more affordable and much more convenient, because we take out many of the costs and hassles associated with traditional solutions. Such as the need to hire labour and trucks. Plus, you only pay for professional packing and storing. Everything else is on us. We take your mobile storage EasyPod to Dubai’s leading storage warehouse (Ours!)
What is the POD made out of?
All our Mobile Storage PODs are made from top-quality plywood for the box structure. Why did we pick it? Because wood breathes and is proven as the safest way to store household items; protecting them from mold, mildew, and condensation. This is why we are one of Dubai’s leading storage companies!
Where will my mobile storage POD be delivered?
Your POD will be delivered wherever you need it. Your home, office or any other location where your items need to be packed. Alternatively, our team can load them while they are still on our specially designed truck. This all makes things easier than a traditional storage unit. Plus our POD’s are lockable.
Who will pack my PODs?
You’re welcome to pack yourself if you’d prefer and would like to save on the cost. Alternatively for a small fee, you can leave it to our professional packing team, who will professionally pack and load all your items for you. We’ll then take it back to the leading storage warehouse in the United Arab Emirates (Ours!).
Where will my Lockable Storage POD be stored?
Once your POD is packed and loaded, we’ll hand you the keys and deliver it back to our safe and secure, air-conditioned warehouse for storage. We have a number of warehouses across Abu Dhabi, Dubai – Al Quoz, Jebel Ali & Dubai Investment Park. Your POD will be available to you 7 days a week for free – just give us 24hrs notice to make sure its ready and access isn’t blocked. And when you are ready to unpack, contact us to organise delivery to your home.
When can I access my POD?
You can access your POD between 9am – 5pm 7 Days a week – we just need 24hrs notice so our warehouse staff are ready and available when you arrive at our Abu Dhabi or Dubai Storage location. We are located in an industrial area, so advanced booking is required. And because we write up a comprehensive inventory of the contents of each of your PODs, we’ll always know exactly where everything is, for whenever you might need it. So there’s no time wasted searching through your boxes for the things you need, saving even more time than a self storage unit.
How long can I leave my POD in storage?
As short or as long as you want. And because we only charge by the day after your first month with us, you’ll never have to pay for any storage time you don’t use.
Do you beat other quotes?
We strive to deliver the highest quality furniture storage and general services options for all your stuff. No matter how much space you need to store, whether you rent and are moving or own and are remodeling, we have a solution for you when you need morespace. Our storage pods undergo pest control, and thorough cleaning services between uses to ensure your belongings are kept safely. We have various sqft options for our pods to suit your needs.
How far in advance should I book my international move with Lucy Movers?
It’s recommended to book your move at least 4-6 weeks in advance. This allows us to plan and coordinate every aspect of the move, including customs clearance and shipping schedules.
What services does Lucy Movers offer for international moves?
We provide comprehensive services including packing, secure transport, customs clearance, and door-to-door delivery. We also offer insurance options and storage solutions if needed.
How does Lucy Movers handle customs clearance for international moves?
Our team has in-depth knowledge of global customs regulations. We handle all necessary documentation and procedures to ensure a smooth customs clearance process, minimizing delays and complications.
Will my belongings be insured during the move?
Yes, we offer comprehensive insurance options to protect your belongings throughout the entire moving process. Our team will help you choose the best coverage based on your needs.
How does Lucy Movers ensure the safe packing and transport of my items?
Our professionals use high-quality packing materials and techniques tailored to each item. We handle all items with care, ensuring they are secure and protected during transport.
Can Lucy Movers provide storage solutions during my move?
Yes, we offer secure, climate-controlled storage facilities for short-term or long-term needs. Your belongings will be safely stored until you’re ready for delivery.
How long will my international move take?
The duration of your move depends on various factors, including the destination country, customs clearance, and shipping method. Our team will provide an estimated timeline based on your specific requirements.
What countries does Lucy Movers serve for international moves?
We have a global network and can facilitate moves to most countries around the world. Contact us for specific details regarding your destination.
How are the costs for my international move determined?
Costs are based on factors like the volume of items, destination, services required (packing, insurance, storage), and shipping method. We provide a detailed, transparent quote with no hidden fees.
What support does Lucy Movers provide during the move?
We offer dedicated customer support throughout the entire process. You’ll have a point of contact to keep you informed, answer any questions, and ensure a seamless experience.
